Feedback Frank is much more than just another review site! We don't just provide the great features you have come to expect, we give you a complete view of your customers thoughts, needs, and wants. By encouraging our reviewers to be direct and frank in our unique 'Direct Feedback' feature we are able to help you improve your business and improve your customer experience.
Using intelligent routing, we deliver targeted questions to your reviewers, a customer giving you a low rating will receive a different set of feedback questions compared to a customer giving you a high rating (customised by you). This means you can discover what your customers think about any aspect of your business, products, or services.
Using our trust badge widgets you can instantly build trust on your website, an independent review badge not only increases conversion by up to 31%, it has an instant positive impact on how your website is portrayed.
We have built everything with Google and other search engines in mind. We help build your virtual reputation and help you climb the Google ladder, whether your goal is to get on the front page or increase your overall visibility.
We offer various ways to collect reviews and feedback, from auto emails to a csv upload of customer emails, which means no matter how your business operates you can start collecting valuable feedback with Feedback Frank today.
Prospective customers care about how businesses respond to positivity and criticism, that's why our platform put's your public replies front and center. We also alert you about any negative reviews, this enables you to fix any issues quickly and keep all your customers happy.
Whether your goal is to increase customer happiness, discover new customer pain points, increase conversion rate, improve your visibility on the web, or simply to complete your customer journey; we have you covered. 98% of our partners agree that Feedback Frank has improved their business.
Your company dashboard is the hub where you can see your performance, update and change your settings, reply to your reviewers, and much more.Create Your Company Dashboard
A public review page for your potential customers to view your latest reviews, this page directly links to your website and helps boost your SEO.Create Your Company Dashboard
Beautiful badges for your website, easy to install straight from your dashboard which means you can increase your conversion in minutes.Create Your Company Dashboard
We send out review emails on your behalf, we can do this via a csv file or you can add us as a BCC to your confirmation emails.Create Your Company Dashboard
After a customer has left a review, we ask three questions which are different dependent on what their rating is. These questions can be customised anytime via the company dashboard. All questions and answers can be downloaded via your dashboard.Create Your Company Dashboard
You can show your reviewer a company statement based on their review, if it is positive you can show a thank you message (or anything else you would like) and for a negative review you can show an alternative statement.Create Your Company Dashboard
You can address all concerns and thank your happy customers easily via the built in company reply feature.Create Your Company Dashboard